Lowongan Client Care Coordinator - Full-Time-Vanguard Eldercare Medical Group

    Client Care Coordinator - Full-Time-Vanguard Eldercare Medical Group

    Valparaiso, IN, USA | 2020-05-27T08:39:57 |

    Job Description

    About the Position

    Do you get a "buzz" from building relationships? Does acheiving goals invigorate you? 

    If you are independent, organized, and driven with field sales, retail, or long term care experience, our open Client Care Coordinator (CCC) position in NW Indiana might just be for you!

    As a CCC with Vanguard Eldercare (VGE), you will have the opportunity to work autonomously and travel daily in your assigned region to grow, manage, and maintain our current client base. Strong customer service skills are a must and the ability to uncover customer needs and connect them to VGE services is essential. 

    The CCC serves as an important point of contact between our contracted facilities and the corporate operational management team.. Excellent communication skills are vital to the success of this position.

    Travel will be required (up to 80%) and compensated as ythis position serves our client facilities in the northwest Indiana counties of Lake, Porter, Newton, Jasper, Starke, and Pulaski.


    • Primary function of this role is to meet vertical sales goals established within the Heads in Beds (HIB) initiative. Autonomous field sales and building relationships with clients.
    • Manages the implementation of VGE services with facility sites.
    • Provide education to facility staff regarding the referral process as well as informational materials.
    • Support clinician-facility interactions and serve as liaison between the facility and all VGE departments and operations.
    • Develop client service improvement strategies in conjunction with VGE regional, clinical, marketing, and operations management/teams. Lead the implementation of such strategies.
    • Serve as primary VGE contact with facility staff. Maintain up-to-date records of facility contacts. Perform soft surveys of customer satisfaction. Track and trend client issues to identify patterns that require process improvement.


    • High School diploma or GED equivalent (required). Bachelor’s degree in Social Science/Social Work (preferred).
    • 1-3 years of proven successful field or retail sales experience OR 1-3 years of experience in an administrative role at a long-term care facility.
    • Proven ability to work autonomously with little direct supervision.
    • Excellent proficiency in customers service and sales. Dynamic individual with excellent written and verbal communication skills.
    • Organized and resourceful. Excellent time management skills. Ability to multi-task.
    • Deadline driven individual with a strong work ethic.
    • Able to pass background testing, including motor vehicle record review and drug screening.
    • Valid driver’s license and active auto insurance policy
    • Must have reliable transportation to convey you to facilities within your assigned region reliably and without reasonable limitation.

    EEOC Statement:

    Vanguard Eldercare Medical Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

    This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

    Company Description

    Vanguard Eldercare Medical Group is the largest provider of psychiatric and neurobehavioral health services to seniors residing in extended care facilities in Indiana, Michigan, and Kentucky. We are currently partnered with over 300 facilities in this region. Our consulting team of Nurse Practitioners, Clinical Psychologists, and Licensed Clinical Social Workers provide specialized, on-site care to this frail and vulnerable population.

    ALAMAT : Vanguard Eldercare Medical Group
    Valparaiso, IN, USA

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