Lowongan Call Center Representative-RemX

    Call Center Representative-RemX

    Denver, CO, USA | 2020-03-25T20:38:51 |

    We are looking for candidates who are passionate about making a difference!

    Are you interested?

    Our client is looking for a Call Center Representative.

    Apply Now!

    The ideal person will be doing the following duties.

    • Manage and resolve customer complaints.
    • Resolve billing issues.
    • Accurately identify, research and provide solutions to complex problems.
    • Escalate systemic issues for resolution.
    • Skillfully navigate multiple complex systems, policies, procedures, practices and methods in order to resolve customer inquiries.
    • Appropriately document all call information based on procedures.
    • Manage both call and chat inquiries.
    • Issue paper correspondence as appropriate.
    • Advise, counsel, and direct consumers towards community resources and health care options for the uninsured.
    • Provide information to the general public about departmental programs, benefits, rules, and policies.
    • Refer customers to appropriate parties for resolution when appropriate.

    Knowledge and Experience

    • Working in Microsoft Office and Outlook.
    • Ability to answer phone calls and work in a fast-paced environment.
    • One year of related experience answering incoming/outgoing phone calls.
    • Experience in finance, billing, administration or policy in health care.

    • Interpret and apply program policies, procedures and established guidelines to educate benefits and coverage.

    Preferred Qualifications

    • Associates or Bachelor's degree.

    • Bilingual in Spanish, Russian, Cantonese,         Farsi or Vietnamese – other languages will       be considered.

     

    ALAMAT : RemX
    Denver, CO, USA

    Apply Now

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