Lowongan Customer Service Call Center Manager-Plexos Group

    Customer Service Call Center Manager-Plexos Group

    Orlando, FL, USA | 2020-05-27T09:32:48 |

    Job Description


    We are seeking a Customer Service Manager to join our team! You will be responsible for Managing and Supporting a team of Remote Customer Service Representatives for a Temporary project supporting the DEO Unemployment Customer Service Line. 


    • Ensure service levels are met or exceeded.
    • Handle Customer Service Rep and Team Lead concerns and questions and provide prompt resolutions to any issues. 
    • Establish efficient and balanced workflows that maximize efficiency and produce high levels of service quality and internal/external customer satisfaction.
    • Monitor and measure service metrics and utilize to develop standards, improvements, or changes to process.
    • Manage subordinate staff in day to day performance of their jobs.
    • Ensure the project/department milestones/goals are met and adheres to approved budgets.
    • Utilize coaching processes to develop team members and improve overall performance of the team.  Utilize effective employee engagement and motivation to support performance and morale. 
    • Manage and implement effective strategies to ensure retention of staff for duration of project.
    • Maintain effective communications and partnerships with intercompany departments such as Finance, Payroll, Human Resources, and IT. 


    • Bachelor’s Degree in business, Management, or Equivalent
    • 3-5 Years experience in the related area as an individual contributor in a Call Center.
    • 1-3 Years Management or Supervisory Experience with experience Coaching and leading others
    • Demonstrated ability to handle more complex customer service needs.


    **Must pass a Level 2 Background check which includes fingerprinting process**

    Company Description

    The Plexos Group, LLC employs the most experienced and innovative professionals in the field of disaster recovery management who have completed similar work for municipal, state, and federal agencies. Our project team has more than 100 years of combined experience in managing disaster recovery and has led disaster recovery programs in excess of $25 billion.

    ALAMAT : Plexos Group
    Orlando, FL, USA

    Apply Now