Lowongan Technical Customer Service Representative-Kairos Consulting Services, LLC

    Technical Customer Service Representative-Kairos Consulting Services, LLC

    Hartford, CT, USA | 2020-05-27T08:28:56 |

    Job Description

    We are seeking a Technical Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.  

    Our Client Service staff is comprised of friendly, courteous professionals who will help our clients with hardware and software issues from start to finish. They have a thorough knowledge of our products and are familiar with state-specific motor vehicle rules and regulations.

    Your Role:

    • Provide client support and technical resolution via email, phone and other electronic communications.
    • Troubleshoot and resolve all product-specific technical (hardware/software) problems.
    • Verify proper installation and configuration of software.
    • Answer policy and procedural questions.
    • Provide training to clients in the use of system and applications.
    • Other duties as assigned
    • Handle customer inquiries and complaints
    • Provide information about the products and services
    • Troubleshoot and resolve product issues and concerns
    • Document and update customer records based on interactions
    • Develop and maintain a knowledge base of the evolving products and services

    Qualifications:

    • PC Hardware Troubleshooting
    • Software Troubleshooting
    • Problem Solving
    • Organizational Skills
    • Written Communication
    • Telephone Etiquette
    • Previous experience in customer service, sales, or other related fields
    • Ability to build rapport with clients
    • Ability to prioritize and multitask
    • Positive and professional demeanor
    • Excellent written and verbal communication skills

    Company Description

    Kairos Consulting Services, LLC is a professional services company based in Atlanta, Georgia. We specialize in Consulting, Staffing, and Website Design.

    Our professionals offer a range of services to suit every organization, regardless of size. Our clients remain involved in the process from inception to implementation and delivery. Let us create solutions that will deliver the results your business deserves.

    ALAMAT : Kairos Consulting Services, LLC
    Hartford, CT, USA

    Apply Now

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